Right now, about a third of all businesses are using business VoIP instead of landlines and mobile services. More and more businesses (as well as residential users) are starting to realize that using VoIP just makes absolute sense, and the increasing use of this technology is so significant that some experts are predicting that landline use will go the way of the postal service.
But then again, VoIP services aren’t created equal, and choosing the right one for your company isn’t always easy. What you need to do is to compile a list of features you deem important and then find the service provider which can offer what you need.
What Does Your Business Need?
First you probably will want to receive the basic VoIP services. That will include Internet faxing, voicemail, caller ID, and conference calling. Then you should prioritize what “extra” services you want, which will include integrating the system with your office software, forwarding calls to mobile phones or emails in case of power outage, and perhaps even virtual receptionists.
But you shouldn’t neglect the hallmarks of a great VoIP provider: reliability of the equipment and the quality of client support. The consequences of unreliable phone services can be devastating for businesses and when things go wrong, as they sometimes do, you need topnotch support to minimize the damage. Sometimes they may even have to be there in person to solve the problem, and in other cases a simple call can clear any technical issues.
What Do Your Customers Need?
As a business, you’ll probably need to communicate with your customers on a regular basis. So in this regard you have to first consider the reliability and the clarity of your VoIP connections. Customers will want and expect both, and it may not be good for your business if calls are dropped all the time, they’re put on hold for too long, or the audio connection is poor. Bad phone experiences tend to discourage future communications, so you’ll need reliable and clear connections each time.
Choosing a VoIP Provider
Now that you have a comprehensive list of all that you need, it’s time to look at VoIP providers. This should be easier than just trying to compare one service with another. By having a list of your requirements, all you need to do is to find a VoIP service that offers everything you need and perhaps even all or most of what you want or like. When it comes to your communication needs, you need a business VoIP provider which can offer you everything you need for your business to succeed.
If two service providers have similar offerings (from VoIP features to customer support) you can then go with the more affordable option. Finally, you should also consider the reputation and stability of the VoIP service provider. You want to go with a provider that has been in business for quite some time and one that has garnered a solid reputation in providing quality and reliable service.