Any cursory research into modern telecommunications will invariably lead to a mention of VoIP. It stands for Voice over Internet Protocol, and this system is quickly revolutionizing how people communicate with their phones. Small business VoIP is fast becoming a norm instead of a novelty, and that trend shows no sign of abating in the years to come.
The essence of VoIP telecommunications is very simple. Instead of using landlines for your calls, the phones you use transform your voice into data packets which are transmitted through the Internet. Today’s modern Internet speeds are very quick, and nowadays they don’t have any trouble in sending these packets of data over the web. There are some machines which need to be installed, but that’s where the difficulty ends. You can use special phones for the purpose, you can use traditional phones by using an adaptor, and you can even use your mobile phones.
Advantages of VoIP
Perhaps the most obvious advantage of VoIP usage for small businesses over the use of traditional landlines is that they cost so much less. For a business, every cent counts, and the savings brought by VoIP is significant especially in the long run. It’s cheaper because as a small business owner you don’t have to buy or lease that much equipment. Some hosted services don’t even require you to invest in any new hardware at all.
The monthly charges for VoIP are also much lower. Several VoIP providers offer business plans with unlimited calls nationwide. With the proper equipment distributed among your employees, the calls are free even if your employee is on the other side of the globe. It’s like chatting over the Internet—it doesn’t matter where the participants are based.
The installation of VoIP is quick and easy, and with the right provider it’s just as stable and clear as traditional landline calls.
Features of VoIP
Just about every feature offered in traditional landline telecommunications is also offered in VoIP. It’s just that in VoIP, these features are already included. With traditional landlines, you may have to pay extra for them. These features include call waiting, voice mail, caller ID, conference calls, and a dedicated fax line.
Some features are also totally new. For example, voicemail can be transcribed and then sent to your email box so you don’t have to write down all the messages yourself. There are also mobile apps for various types of mobile devices. There’s even a feature that allows callers to “find” you by ringing a number of times on your office phone, then your cell phone, and then your home phone, before the call is transferred to voice mail.
With all these advantages and features, it’s no wonder that VoIP usage among small businesses—as well as residential usage—is on the rise. The popularity of VoIP has risen so sharply that many experts are predicting that in many modern countries there will be very few people who will opt for traditional landlines in the next few years. VoIP is the wave of the future, and for many techno-savvy small business owners the future is now.